Decisions! Decisions! is all about group decision making and brings out the dilemma of keeping customers happy but, at the same time, not letting costs run out of control.
The programme is an interactive and engaging team and decision-making business game that challenges groups to solve problems by consensus, under time pressure and on a budget! Learning how to please a dissatisfied customer while balancing a business need such as costs and/or profit margins is a skill no business should do without, especially front line employees.
Drive the business need to manage expenses when solving customer service problems
Appreciate the impact of decisions on long term customer loyalty
Discuss the value of solving problems in consultation with team members
Reach consensus within a given time frame
Whether you are looking to find out more about the work we do, how we can help transform your business or just be part of one of our upcoming workshops, we are happy to answer all your queries.