Supervisory Skills is a 3-day programme designed to get supervisors and junior management on the right track. It will assist in the efforts to improve the standards and service culture in the business.
All too often a high performing employee is promoted to a more senior role in charge of other staff without having the necessary skills and knowledge to make an effective transition. Manage the impact supervisors have on operational standards, staff morale and customer service with this programme.
Define the role of the Supervisor in relation to task, team and individual
Practice making decisions with role outcomes in mind
Identify when to use different behaviour styles
Evaluate his/her own skills and effectiveness in a learning environment
"Pursuing personal and professional development is all in your hands, we provide the ways, however you provide the will! "Read more
"Inspiring people to open their minds to new ideas, perspectives and ways of working and interacting with others is a privilege "Read more
Whether you are looking to find out more about the work we do, how we can help transform your business or just be part of one of our upcoming workshops, we are happy to answer all your queries.